Kayako is a developer and vendor of proprietary help desk and customer support software. Kayako’s products are available either as a SaaS (Software as a Service) (‘Kayako OnDemand’), or as a licensed, downloadable product (‘Kayako Download’).
Kayako develops three solutions oriented to providing customer-facing helpdesk with self-service tools, reporting engine and organization and user management. All three solutions are available either as a hosted subscription service or as a downloadable product which you can install and host on your own IT infrastructure.
- Kayako Case is a web-based ticketed support desk solution for organizations of all sizes to track and deliver excellent customer support over the web, email and self-service. Packing intelligent automation tools like email filters and business rules, a Kayako helpdesk will take care of the sorting, routing and prioritizing of tickets.
- Kayako Engage brings live chat, visitor monitoring, remote desktop support and VoIP integration, using your existing VoIP provider and a full self-service helpdesk suitable for all kinds of organizations to handle sales service and customer support. It packs powerful and intelligent tools that scale, but kept simple and intuitive for your operators and customers.
- Kayako Fusion is the union of Kayako Case and Kayako Engage, that enables organizations to deliver customer support over the web, email, support tickets, live chat, phone and self-service, all tracked in one place and accessible from anywhere.. Tickets can be created and updated by email, your website and using the helpdesk, where you can engage your customers using live chat and phone, keeping a consolidated support history within the same platform.