Interact with your Customers in a Collaborative Environment
Customer Relationship Management (CRM) allows for a large number of users to contribute to and share stored data, improving communication between employees of an organization and their customers, as well as potential clients, and members of sales prospects.
CRM uses tailor-made software to organize, automate, and synchronize business processes, mainly related to sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients; nurture and retain those the company already has; entice former clients back into the fold; and reduce the costs of marketing and client service.
With the Customer Relationship Management software listed below you can say goodbye to unorganized folders, printouts, invoices and hard-to-find emails. This easy-to-use CRM software will allow you to consolidate all your customers’ contact details and history in one place, helping you remember when you should follow-up with current contacts and prospects, which translate into increasing sales and profit margins.
Most Popular CRM Packages
vTiger CRM is an open source CRM application that was forked from SugarCRM with the intention of being a fully open source CRM application with comparable functionality to SugarCRM and Salesforce.com.
vTiger CRM offers reporting, a customer portal and an Outlook plugin in its free edition, whereas those functions are in paid versions of the other CRM applications.
CiviCRM is a web-based, internationalized suite of computer software for constituency relationship management, that falls under the broad rubric of customer relationship management. It is specifically designed for the needs of non-profit, non-governmental, and advocacy groups, and serves as an association management system.
CiviCRM is designed to manage information about an organization’s donors, members, event registrants, subscribers, grant application seekers and funders, and case contacts. Volunteers, activists, voters as well as more general sorts of business contacts such as employees, clients, or vendors can be managed using CiviCRM.
Kayako is a developer and vendor of proprietary help desk and customer support software. Kayako’s products are available either as a SaaS (Software as a Service) or as licensed, downloadable products hosted on your own web server.
Kayako offers some of the world’s leading helpdesk and customer engagement solutions, such as Kayako Fusion Help Desk Software that delivers customer support over email, tickets, live chat, remote desktop support, VoIP and self-help.